Draft – last Updated: 10 March 2026
1. Introduction
Motornostix (Pty) Ltd and Motornostix South Africa (Pty) Ltd (“Motornostix”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you:
- Visit our website
- Use our software portals or digital services
- Interact with us as a customer, supplier, or business partner
- Communicate with us via email, telephone, or other channels
We process personal information in accordance with the Protection of Personal Information Act (“POPIA”) and other applicable data protection laws.
2. Information We Collect
2.1 Personal Information
We may collect personal information including:
- Name and surname
- Company name
- Job title or role
- Email address
- Telephone number
- Physical or postal address
- Billing or invoicing information
2.2 Technical and Usage Information
When you use our website or online portals, we may collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Login activity
- Cookies and analytics information
2.3 Customer Operational Data
When customers use Motornostix monitoring systems and software portals, we may store and process:
- Equipment monitoring data
- Machine condition monitoring measurements
- Sensor or device configuration data
- System logs and diagnostic information
This data typically does not include personal information, but may be associated with customer personnel responsible for equipment monitoring.
3. How We Collect Information
We collect information when:
- You submit forms on our website
- You contact us via email or phone
- Your organization registers for our services or software portal
- You interact with our monitoring systems or applications
- You visit our website (via cookies or analytics tools)
4. How We Use Personal Information
We use personal information for the following purposes:
Providing Services
- Delivering our machine monitoring services
- Operating customer software portals
- Providing technical support
Business Operations
- Managing customer and supplier relationships
- Processing quotations, orders, and invoices
- Maintaining internal business records
Communication
- Responding to enquiries
- Sending service notifications or technical updates
- Communicating with authorized customer representatives
System Security and Improvement
- Maintaining the security of our systems
- Troubleshooting and diagnostics
- Improving our products, services, and website
5. Legal Basis for Processing
We process personal information where it is necessary for:
- Performing a contract with a customer or supplier
- Complying with legal obligations
- Operating our legitimate business interests
- Where consent has been provided
6. Sharing of Information
We do not sell personal information.
We may share information with:
Service Providers
Third parties that assist with:
- Cloud hosting
- IT infrastructure
- Email services
- Accounting and business systems
Business Partners
Where required to deliver services to customers.
Legal or Regulatory Authorities
Where required by law or to protect our legal rights.
7. International Data Transfers
Motornostix may store or process information using cloud infrastructure located outside South Africa. Where this occurs, we ensure that appropriate safeguards are in place to protect personal information.
8. Data Security
We take reasonable technical and organisational measures to protect personal information, including:
- Secure cloud infrastructure
- Authentication and access controls
- Encryption where appropriate
- Regular system monitoring and maintenance
Despite these measures, no system can guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal or regulatory obligations
- Maintain business records
Operational equipment data may be retained for longer periods for technical and analytical purposes.
10. Your Rights
Under the Protection of Personal Information Act, individuals may have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Object to certain processing activities
Requests can be submitted using the contact details below.
11. Cookies
Our website may use cookies to:
- Improve website functionality
- Analyse website usage
- Enhance user experience
You can configure your browser to refuse cookies, although some website features may not function properly.
12. Third-Party Websites
Our website may contain links to third-party websites. Motornostix is not responsible for the privacy practices of those websites.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
14. Contact Information
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Motornostix (Pty) Ltd
Email: info∂motornostix.co.za
Website: https://www.motornostix.co.za